Refund Policy

This Refund Policy applies only where a specific Apex41 product or service incorporates or references this policy. Where product-specific terms include separate refund provisions, those terms will govern in relation to that product or service.

Refund eligibility for subscription services, including any eligibility period, is governed by the terms presented for the relevant product at the time of purchase. Unless a product-specific refund eligibility period is stated, subscription charges are generally non-refundable once the applicable billing period has commenced.

Where a refund eligibility period applies to a specific product, it will be stated as [REFUND ELIGIBILITY PERIOD]. Where a trial period applies, it will be stated as [TRIAL PERIOD].

If a free trial is offered for a product or service, the eligibility criteria, duration, and conversion terms (including how and when a paid subscription will begin) will be displayed at the time of sign-up for that trial.

Refunds for digital products and services may depend on factors including:

• Whether access to the product or service has already been provided.
• Whether the product or service has been used.
• Applicable consumer protection law in your jurisdiction.
• Any product-specific terms that apply to the purchase.

Enterprise agreements may have separate commercial terms, including their own refund and credit provisions, which will be set out in the applicable enterprise agreement or order form.

Certain charges may be non-refundable, as identified in the applicable product-specific terms at the time of purchase. Not all payments are automatically classified as non-refundable; eligibility is assessed on a product-by-product basis in accordance with this policy and any applicable product-specific terms.

If you believe you have been charged in error, including an accidental duplicate charge, please contact Apex41 using the details below so the matter can be reviewed.

To request a refund, contact [REFUND CONTACT EMAIL] with the following information:

• Your full name.
• The email address associated with your account.
• The product or service the request relates to.
• A transaction reference, where available.
• The reason for your request.

Approved refund requests will be processed within [ESTIMATED PROCESSING PERIOD]. Processing times for the funds to reflect may vary depending on your payment provider.

Apex41 may update this Refund Policy from time to time. Material changes will be communicated through the Services or by other reasonable means.